Refund policy

Return Eligibility

Customers have 30 days from the day they receive the product(s) to request a return. We accept returns for product(s) that are unworn, unused, tagged (or sealed), and in sellable condition. Once the return request is confirmed, you will be responsible for shipping the product(s) back to the Brand.

Products marked as "NOT RETURNABLE" or "FINAL SALE" are not eligible for return.

If an item is eligible to be returned but is not compliant with the above and does not pass a quality control, it will not be accepted. In this case, you will be notified via email with the reason your return was denied. You will be responsible for arranging collection of the merchandise at your own cost.

Return Process

To start a return, please send us an email at returns@femmenas.com. In the email, please include the order number, product(s) that you would like returned, and the reason for the return. If the products in the order meets the eligibility requirement, you will be provided details on how to process the return. Cost of return is at the sole expense of the customer unless the Brand return policy states otherwise.