Shipping & Returns

Shipping 

FEMMENAS orders are being sent directly from our brands to the customer.

Because we partner directly with independent designer brands to curate our collection, items are housed at and shipped from different boutique warehouses across the country. FEMMENAS does not manufacture, stock, or directly ship the products listed on the platform.

As a result, if your order contains multiple brands, your products will arrive at different times and in separate packages and multiple tracking numbers will be emailed to you.

Each Brand shipping policy is shown on the product page. The available shipping rates will be shown at checkout. 

Loss or Theft : Femmenas nor the brands are responsible for lost packages or theft. 

FEMMENAS is committed to offer the best order fulfillment service throughout all Brands.

International Shipping coming soon- we are currently offering shipping to U.S. only.

If you any questions, special requests, or need help, please contact us at support@femmenas.com or fill out the info below and we will get back to you shortly!!

Returns

Customers have 30 days from the day they receive the product(s) to request a return. We accept returns for product(s) that are unworn, unused, with their original tags and packaging, and in sellable condition.

To start a return, please email us at returns@femmenas.com with details on which items you want to return and the reason for returning.

Once the return request is confirmed, a return shipping label will be emailed to you with instructions. Please keep the following rules in mind:

• Return Shipping fee: the return shipping label will be provided by each brand but the cost will be deducted from your refund. Costs and available return shipping methods will be emailed to you along with instructions. For returns due to a brand mistake or merchandise issue, brands will be responsible to cover the return label cost.

• Separate Shipments: Items from different brands must be packaged separately and mailed using their unique brand-specific return labels. Do not combine items from different brands into a single box.

If an item is eligible to be returned but is not compliant with the above and does not pass a quality control, it will not be accepted. In this case, you will be notified via email with the reason your return was denied. You will be responsible for arranging collection of the merchandise at your own cost.

Once a return has been accepted, the refund will be issued to the original payment method. Approved refunds are issued to your original payment method within 7–10 business days.

If you receive a wrong or defective item, please contact us within 3 days of receiving it and we will take care of arranging the return and issue a replacement if available.

The following categories are not eligible for return:

• Products marked as "Not Returnable" or "Final Sale"
• Femmenas branded merchandise
• Gift cards
  

Shipping costs cannot be refunded.